Return Policy
Indicoat Returns Policy
At Indicoat, we strive to provide our customers with the highest quality coatings and exceptional service. Our commitment is to ensure your satisfaction with every purchase. To facilitate a smooth and transparent return process, please review our return policy outlined below:
1. Returns Policy:
We stand by the quality of our products. However, if you receive a faulty item, we will gladly offer a refund.
To qualify for a refund, please contact our customer service team within 14 days of receiving the item.
2. Return Procedure:
To initiate a return or report a faulty item, please login into your account at account.indicoat.com and request your return within the specified time frame.
3. Approval and Instructions:
Our customer service team will review your request and provide further instructions.
If your request is approved, you will receive guidance on how to return the item.
4. Shipping for Returns:
Buyers are responsible for arranging and covering the cost of return shipping using a carrier of their choice.
We recommend using a tracked service, as we cannot be held responsible for lost or undelivered returns.
5. Restocking Fee:
All returned items are subject to a 5% restocking fee per item, which will be deducted from your refund amount.
6. Inspection and Processing:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed promptly, minus the applicable restocking fee.
7. Exclusions:
Items purchased from third-party retailers are not eligible for exchanges or refunds through Indicoat.com.
8. Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at returns@indicoat.com.
At Indicoat, we value your satisfaction and aim to provide a hassle-free experience. Thank you for choosing our coatings — we’re here to help should you need any support.
