Return Policy
At Indicoat, we strive to provide our customers with the highest quality coatings and exceptional service. Our commitment is to ensure your satisfaction with every purchase. To facilitate a smooth and transparent return process, please review our return policy outlined below:
1. Returns Policy:
- We stand by the quality of our products. If however, you receive a faulty item, we will gladly offer a refund.
- To qualify for a refund, please contact our customer service team within 14 days of receiving the item.
2. Return Procedure:
- To initiate a return or report a faulty item, please contact our customer service team at returns@indicoat.com within the specified time frame.
- Provide your order number, details of the item to be returned, and, if applicable, images of the faulty item.
3. Approval and Instructions:
- Our customer service team will review your request and provide further instructions.
- If your request is approved, you will receive detailed instructions on how to return the item.
4. Shipping for Returns:
- We will provide you with a shipping label via Email. Please note that the cost of the return will be deducted from the amount refunded.
- Cost of returns start from £4.50 and will vary depending on the total number of items being returned.
5. Inspection and Processing:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed promptly.
6. Exclusions:
- Items purchased from third-party retailers are not eligible for exchanges or refunds through Indicoat.com
7. Contact Information:
- For any questions or concerns regarding our return policy, please contact our customer service team at returns@indicoat.com
At Indicoat, we value your satisfaction and aim to provide a hassle-free experience. Thank you for choosing our coatings, and we look forward to assisting you with any inquiries or exchanges within the specified guidelines.
